Please check any which apply: This information isn't relevant to my issue. Please rate the following from a scale of 1 to 5 stars: This article is easy to find. Did you find this article helpful? Yes No. If a Blizzard Entertainment folder exists in the directory, right-click it and select Delete. Windows Mac Windows Close open Blizzard programs. Deleting this folder will not affect your game data and may resolve issues caused by outdated files. Thanks for your feedback! Share This Article.A corrupted cache folder can cause issues with some Blizzard games. I'm frustrated by Blizzard's process or policy. I have tried the suggested steps but they didn't work. This article is unclear or poorly written. Sorry to hear that! We'd like to know what's wrong. Tried everything here? Did you find this article helpful? Yes No. If you're using a Mac, Repair Disk Permissions to resolve any permission conflicts with logon modules. If you're stuck longer than a few minutes on this screen, follow the troubleshooting steps below: If you're using a wireless connection, optimize your internet connection to rule out a connection issue.Ĭlose all other applications to resolve software conflicts and free up resources. Stuck on Blizzard Update Updated: 2 months ago. Addressing issues when Blizzard Application is stuck on Downloading New Files when launching or installing. If you're stuck longer than a few minutes on this screen, follow the troubleshooting steps below. Getting stuck on the Updating Setup Files loading screen may indicate that the Blizzard Update Agent is having issues installing the game.
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